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Optimize business performance
We provide a wide array of certified original equipment manufacturer services designed to help you optimize the performance of your radiation equipment. Select from a wide variety of global radiation detection equipment service, training, calibration, and parts supply to maximize the productivity of your assets while managing the high costs of unplanned maintenance and repair throughout the lifecycle of your products.
Access a professional, qualified team that includes an integrated customer service group, technical support team and factory-certified depot repair and regional field service teams. Discover how you can maximize your investment with radiation detection and measurement instrument services.
If you would like to learn more, click below to be contacted by a service specialist. Or call us at 800-274-4212 and select option 1 to configure the ideal services solution for your business needs.
Support plans
RadSafe service solutions are a vital component of your product’s lifecycle. These comprehensive solutions are exclusively created to drive optimal performance of critical radiation detection and monitoring instruments that demand maximum uptime.
We understand the strict regulatory compliance and reporting needed to operate efficiently and profitably within your industry. When you partner with Thermo Fisher Scientific, you gain access to engineers trained within the same factory your instruments were manufactured.
RadSafe certified services provide peace of mind.
- Factory-trained technicians
- Original equipment parts
- 12-month warranty on installed parts
- Certification to factory specifications
We recognize that service response is often critical to maximize equipment uptime. That's why we offer two different levels of service based on your unique business needs.
Performance plans
Ideal for customers who need standard service response.
Essential plans
A better choice when rapid service response and uptime are business priorities.
Training solutions
Our comprehensive radiation detection training courses provide you with the product knowledge and advanced skills that are needed to improve operation efficiency and ensure optimal value in your investment. Our training classes, available in a variety of course types, will provide you with in-depth knowledge of Thermo Scientific products, technologies and solutions.
RadSafe training benefits
- Enhance productivity and safety
- Optimize your process
- Improve decision making
- Increase equipment uptime
- Manage and analyze data effectively
Calibration
Our factory-certified radiation detection services and calibration program provides peace of mind knowing that your equipment is calibrated to factory specifications by the original equipment manufacturer. With an ISO 17025 and ANSI Z540 compliant calibration lab, factory certified technicians, and Thermo Fisher Scientific certified compliance certificates you can trust that your equipment is calibrated to the highest performance standards.
Factory depot repair
Our factory depot repair service is designed for our customers to easily ship equipment for repair and maintenance directly to our factory. With our factory trained and certified service engineers you can be assured that your equipment will be repaired using original equipment parts while minimizing costly downtime.
Instrument spare parts
Extend the life of your instrument with RadSafe factory-certified original equipment spare parts. We stock inventories for replacement parts critical to ensure your instrument is performing to factory specification. Spare parts kits are also available and ideal to have onsite when maximum equipment uptime is a priority.
Warranty registration
When you register your RadSafe warranty agreement, you ensure your records are up to date. If you ever need to contact Thermo Fisher Scientific or request service, we can quickly access your records and see that your product is covered. Additionally, in the unlikely event a safety notification or warranty service is required, we will have the ability to contact you.
Request an RMA
To receive a Return Material Authorization (RMA) number, please select the appropriate service center based on your location, then click on the 'Request service' button. You will need to fill out the form completely and click submit. You will receive a copy of the form via email with your RMA number. Once complete, you will receive a copy of the shipping form via email with your RMA# within two business days. Please print out the return authorization number to include with your shipment. If you need further assistance, please contact the appropriate service center.
North America, South America, Canada
Contact: 800-274-4212
Outside of North America, South America, Canada
Contact: +49 9131 998 305
For Research Use Only. Not for use in diagnostic procedures.