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Applied Biosystems™ 3500/3500xL Genetic Analyzers Support
Explore the “Getting Started” and “Troubleshooting” sections for solutions to top inquiries and common problems. Browse through the “Guides and Tools” section to access comprehensive product-related support resources.
Getting Started
- How often should I perform maintenance on my Applied Biosystems™ 3500/3500xL Genetic Analyzer?
- How long can I keep the polymer on the Applied Biosystems™ 3500/3500xL Genetic Analyzer?
- How do I register/renew my Applied Biosystems™ 3500/3500xL Genetic Analyzer Data Collection Software?
- How often should I change the array on my Applied Biosystems™ 3500/3500xL Genetic Analyzer?
- Can I connect the Applied Biosystems™ 3500/3500xL Genetic Analyzer computer to my network?
Troubleshooting
- I have a red blinking light on the Applied Biosystems™ 3500/3500xL Genetic Analyzer. What does it mean and how can I fix it?
- When I started my run on the Applied Biosystems™ 3500/3500xL Genetic Analyzer, an error occurred: “Unstable Electrophoresis current detected, check for air bubbles” but I don’t see any bubbles. What else can cause this?
- When I started my run on the Applied Biosystems™ 3500/3500xL Genetic Analyzer, an error occurred: “Leak detected” but I don’t see any leaks. What else might cause this?
- The Integration Service won’t start on my Applied Biosystems™ 3500/3500xL Genetic Analyzer. Why?
- After my run on the Applied Biosystems™ 3500/3500xL Genetic Analyzer finished, I don’t see any data files. Where is my data?
Guides and Tools
Search our database for Product Documents: Manuals, Product Literature, Citations and References
Search our database for Quality and Safety Documents: SDS, COA
- Overview: Electrophoresis with Sanger Sequencing
- Overview: PCR for Sanger Sequencing
- Overview: DNA Isolation for Sanger Sequencing
- Citations: Sanger Sequencing Publications and Literature
- Selection Guide: Sanger Sequencing Instruments and Accessories
3500 Series Genetic Analyzer maintenance introduction
Changing the polymer pouch on 3500 Series Genetic Analyzers
Array maintenance on 3500 Series Genetic Analyzers
Performing a spatial calibration on 3500 Series Genetic Analyzers
Changing the cathode buffer on 3500 Series Genetic Analyzers
Use of the conditioning reagent on 3500 Series Genetic Analyzers
Removing a used array on 3500 Series Genetic Analyzers
Changing the anode buffer on 3500 Series Genetic Analyzers
Flushing the water trap on 3500 Series Genetic Analyzers
Installing a new array on 3500 Series Genetic Analyzers
- Training: GeneMapper™ Software Theory and Software Demonstrations (2 hrs) (for US customers)
- Browse our site for: Training, Events, and Webinars
- Capillary Electrophoresis Demo Software and Patches
- Minor Variant Finder: software for the detection and reporting of minor mutations by Sanger Sequencing.
- Thermo Fisher Cloud: a secure place to store, analyze, and share data
- Capillary Electrophoresis Guides and Catalog Download
- Instrument Service Coverage Lookup - Find warranty and service contract information for your instrument
Custom Services
Custom Primers and TaqMan™ Probes
Order oligonucleotides that are custom manufactured to your specifications, including 5’ fluorescent labeled primers and primer pairs for use in CE (Sanger) sequencing.
Instrument Management
One central location to handle all your Instrument and Services requests.
Compliance, Validation, and Calibration Services
Get compliance and validation services for Applied Biosystems™ and Ion Torrent™ instruments including next-generation and Sanger sequencing platforms as well as their connected computers and electronic records.
For Research Use Only. Not for use in diagnostic procedures.